Apply. If you wish to do this you should follow the appeals procedure as detailed in our decision letter. Thank you for your request received by Transport for London (TfL) on 4 January 2021, asking for information about Taxi and Private Hire licence applications.. West Ham Underground station, Manor Road, London, E15 3BN. Or you can write to them at: Address: TfL – Taxi and Private Hire Office Palestra 4th floor (Green zone) 197 Blackfriars Road London SE1 8NJ. Further advice for taxi and private hire licensees. Please include a telephone number within your email as it may be necessary for one of our team to call you to resolve your issue. This Notice provides updated information for taxi and private hire licensees on vehicle licensing, the 2. nd. Taxi and Private Hire To help us process your feedback, let us know what kind of comment you're leaving. Send us your enquiry or feedback by using our web form. In light of these factors, we have decided to extend the deadline for compliance with the ELR to 30 September 2021, … I want to become a London taxi or private hire driver / I want to apply for a new taxi or private hire vehicle licence: If you wish to apply for a new London taxi or private hire driver or vehicle licence, please read our guidance here. To find out more about how TfL handles personal data, see our Privacy and cookies pages. Tell us in your own words about the service or incident you want to comment on or submit a complaint about. 1 . Emissions standards for taxis Emissions standards for PHVs If you are a developer, details of the Passenger Information … To enable us to conduct a full investigation into your complaint you should include as much detail as possible. It may be quicker to resolve your enquiry by calling you back. If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444.. Latest Department for Transport guidance The DfT has a dedicated page containing coronavirus guidance for drivers, PHV operators and owners of taxis or private hire vehicles. 5 Endeavour Square Fourth Floor - Area 4B The Committee agreed changes to the licence fees for Private Hire Vehicles (PHV) … This Notice contains important information about licensee mental health, the Staples Corner (NSL) Vehicle Inspection Centre, PPE support available for drivers assisting with the UK Coronavirus … If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. If you need to update your details please contact customer services on 0343 222 4444. Also on this site. 24 hours a day, 7 days a week: Help you plan a journey; Report a noise complaint; Report a safety or security concern; 08:30-16:00 Monday to Friday: Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. Lost Property . Emission standards. Coronavirus – Update 4. ... TfL Rail. Done updating my favourites. E20 1JN. The LGO is an independent national service that investigates complaints against local authorities, such as Transport for London. Coronavirus – Update 9 . PCOLicenceHQ.co.uk is an independently run website and therefore we can’t answer questions about your application but if you want to get in touch with any suggestions for the website then please email us on info@pcolicencehq.co.uk. 24 hours a day, 7 days a week: Help you plan a journey; Report a noise complaint; Report a safety or security concern; 08:30-16:00 Monday to Friday: Taxis and private hire vehicles (PHV) in London must be inspected and licensed by Transport for London (TfL).Vehicle licences for London taxis Apply. Transport for London (TfL), its subsidiaries and service providers will use the information you provide on this form to process your comments. We require you to upload a valid TfL Private Hire Vehicle Licence (PHV). Contact us By phone: Call 0343 222 1234 (Charges may apply). Tag: tfl contact private hire. This Notice provides an important update for taxi and private hire (TPH) licensees following the Prime Minister’s statement to the House of Commons on coronavirus1 (Tuesday 22 September) that included the mandating of face coverings for taxi and private hire passengers and the Government’s response to the rising number of coronavirus cases. Badge number (on the front and back windscreens of the taxi), Plate number (underneath the registration number of the taxi, and inside the passenger compartment), Private Hire Vehicle roundel number (on the front and back windscreens of the taxi), Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. Fourth Floor - Area 4B Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. To further support successful businesses, we also included provision allowing operators in the largest six categories to pay fees in annual instalments. If you are still unhappy you may ask for a final review by writing to: General Manager Step 2: Complete Enhanced CRB Check. Favourite buses. Licensing Regulation and Charging 5 Endeavour Square Can I withdraw from the scheme if I am not happy with the offer? For all other enquiries, positive feedback or complaints (including those relating to the Equality Act 2010), use our web form below. Details of TfL services and when they will and won’t (when demand for TPH services may be greater) be operating over the festive period are provided here and here. MOT requirement, vehicle age limits, partitions in private hire vehicles (PHVs), face covering compliance activity and the Department of Licensed hackney carriages (taxis) can only pick up fare paying passengers off the street in the area where they obtained a taxi license. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998. The owner’s address on the document must match the one on your vehicle's V5C Logbook. This procedure outlines how you can complain to us about the services we provide or the drivers and operators we license. Coventry CV4 0EH, Phone: 0300 061 0614 (08:30 - 17:00 Monday to Friday), Website: http://www.lgo.org.uk/make-a-complaint. You should only commence working when you receive official notification from TfL that it’s ok to re-start. Wing-over-Station, 55 Broadway, London, SW1H 0BD. for taxi and private hire drivers. If you have witnessed a road traffic incident or an offence on the roads then this can be reported directly to the police. Coronavirus Update 19 . You can upload up to three documents to help us answer your enquiry.The maximum size per file is 32MB. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, information available about the types of licensing queries, London Fire and Emergency Planning Authority, call us on 0343 222 4000 (09:00 - 17:00, Monday to Friday excluding bank holidays). To contact us about a licensed taxi or private hire driver or operator: 1. online via our taxi and private hire comment form 2. call us on 0343 222 4000 (09:00 - 17:00, Monday to Friday excluding bank holidays) hire journeys must be booked with a licensed private hire operator – any minicab or other private hire vehicle that is not booked is unlicensed, uninsured, unsafe and illegal. Stratford, London TfL may validate information relating to yourself and/or your vehicle with a number of other organisations The General Manager will conduct a final review, usually within 10 working days, and a response will be issued outlining our final position. If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444.. Reports will be used to inform future deployments. TPH Notice 05-20 (30 March 2020) and includes information on health and wellbeing, social distancing, screens in private hire 1/20. TFL – Taxi and Private HirePalestra 4th floor (Green zone) 197 Blackfriars Road London SE1 8NJ. PO Box 4771 Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. An English language requirement applies to all applications for private hire drivers licences received by TfL on, or after, 14 October 2016. Taxi and private hire comments. Notice 03/21. Again, if you’re not sure how to do this, just come in and see us. Transport for London Not signed in: Sign In. The PCO Licence, also known as the Private Hire Driver Licence, allows you to work as a minicab driver or chauffer, including working as an Uber driver. Contact us By phone: Call 0343 222 1234 (Charges may apply). Tag: tfl contact private hire. DLR. include contact details of police or any witnesses if needed. Your taxi must be inspected by TfL … If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444. If you have made a complaint, we will investigate the incident that you have reported and may contact you to ask for further information or to provide you with feedback. Individual licence applicants to provide National Insurance numbers to TfL; A driver's private hire vehicle licence to be considered for revocation if their private hire driver's licence is revoked; TfL will liaise with the Home Office on introducing DBS checks on private hire operator staff that have face to face contact … If you are a developer, details of the Passenger Information … We are also the enforcement authority and work closely with the Metropolitan and City of London Police services to ensure that drivers, operators and vehicles are compliant with taxi and private hire legislation, regulations and policy. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To contact us about a licensed taxi or private hire driver or operator: To contact us about licensing or any other element of our service: There is information available about the types of licensing queries you can contact us about. E20 1JN. This Notice supplements . Transport for London London Taxi and Private Hire. Check your document is valid and the details match with TfL's online licence checker. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998. Taxi delicensing. Stratford, London To contact us about a licensed taxi or private hire driver or operator: 1. online via our taxi and private hire comment form 2. call us on 0343 222 4000 (09:00 - 17:00, Monday to Friday excluding bank holidays) line via tfl.gov.uk/tph or call the vehicle contact centre on 0343 222 5555 and have to hand: The vehicle registration certificate (V5c); and A credit debit/card. Inspection Home. You can report touting or other illegal cab activity by submitting a form to us. This includes applications for both renewal and new licences. Contact details. The Notice also contains information on the festive period (travel arrangements and Posted on April 12, 2018. Transport for London Not signed in: Sign In Inspection Home Customer Correspondence Manager Since 1 January 2018, emission standards for taxis and private hire vehicles new to licensing have changed. Add new bus. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. Vehicle licences for private hire vehicles Apply. Eligibility. purpose of administering the licensing and inspection regime for taxis and private hire vehicles. Please note that: The owner’s name on the document must match the one on your vehicle's V5C Logbook. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service. Transport for London London Taxi and Private Hire Coronavirus – update 14 This Notice provides an update following confirmation that London is now under Tier 3 restrictions, as part of the Government’s regional approach to tackling coronavirus transmission. London Taxi & Private Hire PO Box 177 Sheffield S98 1JY . We will respond to your complaint within 10 working days. private hire driver renewal application, please contact TPHRenewals@tfl.gov.uk • Online driver renewal assistance – For help with your online driver renewal application, please contact TPHOnlineEnquiries@tfl.gov.uk. Contact the police and report it; Contact TfL on 0343 222 4444; Stop working as a Private Hire Driver until the badge has been replaced/found. Operators should quote their operator licence number in all correspondence. We always prioritise safety-related matters, so please select the 'safety issues and incidents' option on the form below if you are reporting a safety concern. In cases where a crime is suspected, there is a danger to life, or violence has been used then please call 999 to immediately report this to the police. Complete Enhanced CRB DBS Check online and then take the ID Verification to the Post Office. Operators must also inform TfL of any changes to information they have provided or any new address used to comply with the Requirement. This has triggered a rapid growth in the sector and now there are more than 95,000 private hire drivers, 75,000 private hire vehicles and almost 3,000 private hire operators in London. If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444.. We now have our own dedicated Twitter account where we provide useful information to the Taxis and Private Hire trade, please follow us at @tfltph. All fields are required unless they're marked as optional. Contact us about taxi and private hire Send us your enquiry or feedback by using our web form. Order your PCO Licence application via TfL’s Private Hire Website or pop in and see us and we can help you order this for free. This process should not be used by taxi or private hire licensees to appeal our decision to refuse, suspend or revoke a licence. private hire driver renewal application, please contact TPHRenewals@tfl.gov.uk • Online driver renewal assistance – For help with your online driver renewal application, please contact TPHOnlineEnquiries@tfl.gov.uk. London Taxi and Private Hire. Transport for London London Taxi and Private Hire. On some occasions, we may need to share your information with associated organisations or their agents for these purposes. If you are unhappy with the response you receive then you may follow our complaints procedure as outlined below. We license London's taxi and private hire drivers to ensure a safe and reliable service for the public. Private hire vehicles (PHVs) must be pre-booked and it will be the private hire operator that sets the rates. If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444.. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. As a taxi or private hire customer, applicant or licensee there are several ways you can contact us. Taxi and Private Hire You can call us on 0343 222 4444 (TfL call charges) to request a replacement if any of your licence parts have been stolen (crime reference number to … Update September 2017 TfL’s Finance Committee 15 September 2017 considered the consultation outcomes. If a full investigation is required then we may need a little longer but we will keep you informed of the progress of your complaint. The Local Government Ombudsman We listened to feedback, which identified that the original proposals penalised small and medium-sized operators and we created additional charging bands. TfL Ref: FOI-1956-2021. Sometimes it's quicker for us to help by giving you a call. Transport for London (TfL) has concluded that it will not grant Uber London Limited a new private hire operator’s licence in response to its latest application. Licensing Regulation and Charging We always prioritise safety-related matters, so please select the 'safety issues and incidents' option on the form below if you are reporting a safety concern. Please include a telephone number within your email as it may be necessary for one of our team to call you to resolve your issue. 1 . Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purpose of administering the licensing and inspection regime for taxis and private hire vehicles. Tram. If you want to use a vehicle for private hire work, you’ll need to have it licensed by TfL. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. Since 1 January 2018, emission standards for taxis and private hire vehicles new to licensing have changed. Sign In. Information for London taxi and private hire drivers and vehicles COVID-19 information for Taxi and Private Hire. Posted on April 12, 2018. Westfield Avenue Transport for London Not signed in: Sign In Inspection Home You need to apply to Transport for London (TfL) to drive a taxi or private hire vehicle (PHV).Check with TfL to see if you’re eligible to become a taxi or PHV driver.. Private hire operator licence checker If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service. Westfield Avenue You're entitled to contact the LGO without completing our complaints procedure, but in such cases the LGO may refer your complaint back to us, to allow us the opportunity to resolve your issue. TfL. If you've been through our complaints procedure and are still dissatisfied, you may choose to escalate your complaint to the LGO at the address shown. Private hire operator licence checker If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service. Phone details Tel : 0343 222 6666 Postal address TfL Customer Services 4th floor, 14 Pier Walk, London, SE10 0ES Contact Taxi & Private Hire. This includes a requirement for licensing authorities to test English language proficiency for taxi and private hire drivers. Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. The PCO licence is valid for 3 years and is issued by the PCO (Public Carriage Office), who are part of Transport for London (TfL). Businesses, we may need to share your information with associated organisations or their agents for these.! 14 October 2016 taxi and private hire vehicle licence ( PHV ) quicker us! Documents to help us answer your enquiry.The maximum size per file is 32MB decision to,. Want to use a vehicle for private hire customer, applicant or licensee there several... 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